Annual Report 2022-23 |
ANNUAL REPORT
JULY 1, 2022–
JUNE 30, 2023
| Parking & Transportation Services
Note About This Report: This report is intended for informational purposes only; it is intended to be general transportation information to understand approximate
campus scope, scale and trends. It is not intended to be auditable financial reporting data and the department is not accountable for unintentional errors in data entry.
ABOUT PARKING & TRANSPORTATION SERVICES
Parking & Transportation Services (PTS) is a self-supporting unit of the University of Minnesota within Auxiliary
Services. The department is responsible for the administration, operation, and maintenance of reliable and efficient
transportation services on the Twin Cities campus including transit, parking, fleet, streets, walkways, and way-finding.
PTS’ mission is facilitating safe and effective integrated transportation systems that provide services for pedestrians,
bicycles, transit, and vehicles. We strive to respond effectively and responsibly to the needs of our community and to
deliver a positive, frictionless patron experience. PTS’ primary goals are:
•
Provide quality service with an emphasis on customer service for all individuals and departments including those
with specific needs, unique situations, and accessibility challenges
•
Design, build, and maintain campus parking and transportation systems that are operationally sound, safe, efficient,
and aesthetically pleasing, while minimizing conflicts between modes
•
Encourage transportation alternatives on and around the Twin Cities campus
•
Evaluate and maintain a climate of fiscal integrity - provide financial integration to support overall transportation
objectives of the University including transit, bicycle, pedestrian, and parking
PTS is organized into five areas: Parking Operations (including Maintenance), Projects and Transportation Systems
(including Alternative Transportation), Finance, Transit and Administration, and Fleet.
Welcome
Table of Contents
Welcome................................................................................2
Our Service............................................................................4
Active Transportation..........................................................6
Transit Programs..................................................................8
Drive and Park...................................................................10
Fleet Services......................................................................13
Administration...................................................................14
Awards................................................................................15
Annual Report 2022-23 |
Dear Colleagues and Readers,
Welcome to Fundamental Facts & Figures, an annual report on Parking
& Transportation Services’ (PTS) programs and services. I hope you find
this informative and encourage you to contact us with feedback on
how we are doing.
Over the past year, more customers accessed campus, increasing
demand for our services. We were excited to see many students use
their Universal Transit Pass to make these trips via our regional transit
providers’ buses and light rail.
Post-pandemic parking demand has allowed us to significantly
increase the number of student parking contracts. In addition, we’ve transitioned from a
“lottery” system to a first come, first serve model.
Our new parking equipment has helped to improve the user experience. License plate
recognition has meant contract parking customers have a smoother entry and exit from
parking facilities.
Event parking has been exciting as we supported the first-ever University-wide Commencement
ceremony at Huntington Bank Stadium and hosted a Beyoncé concert.
We continue to make strides in our Alternative Transportation Program. This year, we began
working with our campus partners on improvements to Gopher Way wayfinding, and again,
ranked as a Platinum Bike Friendly University.
Ramsey County’s Cleveland Avenue reconstruction resulted in new sidewalks to the Bell
Museum and multi-use paths to make bike commuting safer.
Our paratransit service expanded to better meet demand during our busiest time slots.
We continue to complete regular repairs and routine maintenance in facilities, including in our
newly acquired Prospect Park Ramp.
Finally, with retirements and staffing changes, we welcomed many new staff to the team. Their
fresh energy and perspective have helped drive innovation.
We welcome feedback or questions. Feel free to contact us at parking@umn.edu.
Sincerely,
Ross Allanson, CAPP, CPP
Director, Parking & Transportation Services
Director’s Letter
| Parking & Transportation Services
Our Service
What Drives Us
Facilitating safe and effective integrated
transportation systems that provide services for
pedestrians, bicycles, transit, and vehicles.
MISSION
Enhancing your way around the University with
multi-modal, innovative transportation solutions.
VISION
Who Drives Us
Auxiliary Services
Interim Associate Vice President
Laurie McLaughlin
Parking & Transportation Services
Director
Ross Allanson
Chief of Staff &
Administrative Services
Assistant Director
Lonetta Hanson
Parking Operations
Assistant Director
Ben Schnabel
Projects & Transportation
Assistant Director
Sandy Cullen
Fleet
Assistant Director
Melina Helgeson
Senior Finance Manager
Clint Schoeck
IT Operations Manager
Jitt Benton
IT Product Manager /
Product Owner
Glenn Davis
Strategic Communications
& Marketing Manager
Nick Mabee
Transit Manager
Larry Stromberg
Customer Service Manager
David McKnight
University Services
Finance
University Services
IT
Contract
Administration &
U Card Office
Parking Operations
Manager (Events)
Farhiyo Ahmed
Parking Operations
Manager (Maintenance)
Aaron Fjestad
Parking Operations
Manager (Contracts)
Abdimahad Nour
Project Manager
Eric Torgerson
Transportation Engineer
Matthew Filipelli
Transportation Program
Manager
John Mark Lucas
Fleet Shop /
Vehicle Manager
Robert Spector
Rental & Lease Manager
Chanda Dennis
Fleet Administrator
Victor Bowman
Finance Manager
Kate Broman
Finance Analyst
Derek Sorenson
Fleet Finance
Professional
Joan Mitchell
Moneyroom Supervisor
Jen Ekstrom
Business /
Systems Analyst
Susan Schnasse
Systems Analyst
Jason Winston
Systems Analyst
Vacant
Annual Report 2022-23 |
Audience Demographic
POPULATION SERVED (FALL 2022)
In-Person Students .....................................................................................................................................54,955
Full-time Staff and Faculty .........................................................................................................................16,360
Part-time Staff and Faculty ..........................................................................................................................7,976
The purpose of the PTS modeshare study is to update statistics on the
transportation patterns used by the University of Minnesota community. This
e-survey was done using Office of Measurement Services in November 2022. The
survey link was e-mailed to a random 5,000 University faculty, students and staff
as the sample size. 1,619 surveys were included in the final data set.
TRANSPORTATION MODES
PERCENTAGE USE OF
TRANSPORTATION MODES BY STATUS
| Parking & Transportation Services
Active Transportation
Welcome to a healthier, more sustainable lifestyle through active transportation. In a world where
our choices impact our well-being and the environment, opting for human-powered modes of
transportation such as walking, cycling, or jogging holds the key to numerous benefits.
Improved Mental and
Physical Wellbeing
Safer Streets and
Communities
Environmentally
Sustainable
Walk
The University of Minnesota Twin Cities campus was
built for walkers, and the important work of creating
more paths and trails continues.
Parking & Transportation Services actively monitors
and surveys walkways for usage patterns and to
increase safety.
Miles of Campus Sidewalks and Plazas
46
Pedestrian Bridges and Skyways
THE GOPHER WAY
miles of Gopher Way tunnels and skyways on campus!
There are
The Gopher Way is a network of tunnels and skyways
connecting many buildings on campus. The system was
developed by PTS in 2000 and is maintained by Facilities
Management. Signs direct travelers along the accessible
routes.
Annual Report 2022-23 |
Bike & Scooter
Active Transportation
More
online
Bicycling is a healthy, cost-effective way for students, faculty, staff, and visitors to
get to and around campus. Biking, no matter if it is once a week or every day of the
year, benefits everyone by reducing traffic congestion and lowering emissions for
cleaner air.
The University operates and partners with a variety of groups to consistently
rank as a platinum level bicycle friendly university with the League of American
Bicyclists.
Miles of Campus Bike
Lans and Paths
12+
Bike Racks and
Hoops
9,500+
Sheltered Bike
Spaces
370+
HELMETS & HEADLIGHTS
Supported by Boynton Health and PTS, a bike
safety program called Helmets and Headlights
allows University students, staff, and faculty to
purchase a bike helmet and headlight set at a
discounted rate from Boynton Pharmacy.
BIKE CENTER AND ZAP! PROGRAM
The Bike Center is the base for the Zap! Program, an innovative RFID system by which bicyclists who
install an identity tag on their bikes earn benefits and incentives – just by biking to campus.
Annual Education
Classes
12+
Repairs Made
324
Active Zap! Members
1,100
z.umn.edu/active-transport
| Parking & Transportation Services
Campus Transit Service
Transit Programs
PTS provides the University community with a multifacited transit program consisting of comprehensive
on-campus transit service and metro bus/rail access via the Universal and Employee Transit Passes.
ANNUAL CAMPUS BUS RIDERSHIP
Campus transit service includes the
Campus Connector and Circulator bus
routes.
Total Ridership for 2022-23
2,251,005
Total Annual Cost
$6,183,832
Cost Per Passenger
$2.74
Cost Per Mile
$10.74
Annual Mileage
575,865
Total Hours Operated
45,326
2022-23
Annual
2022-23
Daily Avg
2021-22
Annual
2021-22
Daily Avg
2020-21
Annual
2020-21
Daily Avg
Campus Connector
1,564,171
4,950
1,349,300
5,354
166,548
661
University Ave Circulator
404,363
1,317
394,647
1,572
48,069
190
4th Street Circulator
250,942
1,578
269,709
1,074
17,929
116
East Bank Circulator
20,778
83
14,726
59
4,172
59
St Paul Circulator
10,751
54
9,061
47
3,494
47
Total
2,251,005
7,983
2,037,443
8,106
240,212
1,001
2022-23 RIDERSHIP DETAILS
Connector Buses
15
Circulator Buses
Paratransit Vans
Annual Report 2022-23 |
Transit Programs
Paratransit Service
Universal Transit Passes
Paratransit Service is a curb-to-curb accessible transportation service for anyone who is unable to use
fixed transit and needs special transportation services while on campus.
Total Annual Cost
$299,357
Cost Per Passenger
$79.83
Cost Per Mile
$21.21
Annual Ridership
3,750
Total Operating
Hours
5,693
Annual Mileage
14,113
Over the last two years, PTS has led the effort to provide unlimited public transit
passes to University community members. In August of 2022, the Universal Transit
Pass replaced the U-Pass (students). Moving to the universal pass model allowed
for deeper discounts to students.
The Universal Transit Pass is paid for via the Transportation and Safety Fee
assessed with student tuition.
1.2 million
Rides using the UTP
(as of 9/23)
70,000
eligible students and
employees
IMPROVING SUSTAINABILITY • ADVANCING EQUITY • INCREASING SAFETY
View Additional Information
and Schedules Online!
10 | Parking & Transportation Services
DriveDrive and Park
MOTORIST ASSISTANCE PROGRAM
The Motorist Assistance Program (MAP) is a free service for all legally parked PTS customers that
covers jump starts and flat tires. In FY 2023, PTS responded to 124 MAP calls. Since its launch in
1993, MAP has answered more than 50,000 calls.
2022-23
2021-22
2020-21
2019-20
Level 2 Charging Sessions
10,714
9,945
4,688
9,179
Level 3 Charging Sessions
1,647
3,153
1,994
1,632
Total
12,361
13,098
6,682
10,811
ELECTRIC VEHICLE CHARGING
HOURCAR AND EVIE
HOURCAR is a membership-based car-sharing program on campus for University students, staff, and
faculty who are over age 18. Evie is an EV-only HOURCAR subprogram.
Membership Fee
$25 joining, $6 monthly
Rental Rate
$6/hour, $45/day
Campus Locations
16
Reservations
4,162
Miles Driven
98,814
Members with a
UMN Email
842
10,040 Evie (Electric) Vehicle Reservations*
*Evie reservations based on the 55455 zip code and excludes St. Paul.
Vehicular Bridges
Miles of Campus
Streets
14.3
HOURCARS on
Campus
16
Garages
Surface Lots
118
University Meters
322
Ramps